Policy Statements

Privacy Policy for Capital Window Tinting

Last Updated: 24/08/2024

At Capital Window Tinting, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you interact with us.

This privacy policy aims to give you information on how Capital Window Tinting Ltd collects and processes your personal data through our website, social media and marketing channels. This website is not intended for the purposes of children, and we do not knowingly collect any data relating to children under the age of 18.

Whenever “law” is referenced within this privacy policy it is applicable to UK law.

It is of importance that you read this privacy notice on specific occasions when we are collecting or processing personal data about you, so you are fully aware of why and how we are using your data.

1. Information We Collect

Personal data (or information) means any information about an individual from which a person can be identified from. 

The personal information we may collect includes, but is not limited to:

• Title, First Name, Last Name
• Email address
• Phone number
• Address
• Payment information (processed securely via a third-party service)

Data Collection Practices in Compliance with GDPR

We are committed to protecting your privacy and upholding the principles of the General Data Protection Regulation (GDPR) Act. This section outlines how we collect and process personal data from potential customers in a transparent and lawful manner.

We collect personal data from potential customers through various methods, including but not limited to:

• Website Forms: When you fill out a contact form, request a quote
• Direct Interactions: If you engage with us directly via telephone, email, or in person to inquire about our services or express interest in our offerings.
• Social media: When you interact with our business on social media platforms (e.g., Facebook, Instagram), we may collect information from your profile or your comments and messages.
• Cookies and Tracking Technologies: Our website may use cookies and similar technologies to collect data about your browsing behaviour and preferences. You have the option to manage your cookie preferences through your browser settings or when you visit our website
• Third Party Marketing Promotions: We may use your data from publicly available sources to inform and promote services as long as there is a clear and legitimate interest. You may opt-out of this marketing at any time.

Legal Basis for Processing Your Data

In accordance with the GDPR, we process your personal data under the following legal bases:

• Consent: We collect your data based on your express consent when you voluntarily      provide it (e.g., when submitting a contact us form via our website).
• Contractual Necessity: We may process your data as necessary to fulfil a contract with you or to take steps at your request prior to entering into a contract (e.g., providing quotes or service).
• Legitimate Interests: We may process your data to pursue our legitimate interests, provided that your interests and fundamental rights do not override those interests. This can include improving our services, marketing, and customer engagement.

Your Rights Under GDPR

As a potential customer, you have certain rights regarding your personal data under the GDPR, including:

• The right to access your personal data
• The right to request rectification of inaccurate or incomplete data
• The right to request deletion of your personal data ("right to be forgotten")
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided below (see Contact Us).

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and managing our services
• Processing transactions and sending confirmations
• Sending you updates and promotional materials
• Responding to your inquiries and requests
• Improving our services, website, and customer experience
• Complying with legal obligations under law

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as follows:

• We may share your information with trusted third-party service providers who assist us in operating our business, conducting our services, or servicing you, as long as those parties agree to keep your information confidential. We have no authority over third party privacy controls.
• We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We take the security of your personal information seriously and have put in place security measures to prevent your data from accidentally being lost, used or accessed in any unauthorised way. We implement a variety of security measures to maintain the safety of your personal information, including:

• Using encryption for sensitive data transmitted online
• Regularly updating our software and security protocols
• Limiting access to your personal information to authorized personnel only

We have in place procedures to deal and manage with any suspected personal data breaches and will notify you in any instance where a breach has occurred when we are legally required to do so.

5. Data Retention

We have established clear policies regarding the retention of your personal data to ensure compliance with GDPR requirements and to protect your privacy. Our data retention practices are designed to hold your information only for as long as necessary to achieve the purposes for which it was collected. Below are the key elements regarding our data retention practices:

5.1 Purpose of Data Retention

We retain your personal data for the following purposes:

• Service Provision: To manage and fulfil your requests for window tinting services,      including quotations, scheduling, and order processing.
• Customer Communication: To provide you with important updates related to your      inquiries, services, or promotions.
• Legal Compliance: To comply with applicable laws, regulations, or legal requirements.

5.2 Data Retention Periods

The duration for which we retain your personal data is based on several factors, including:

• Contractual Necessity: We retain personal data for the duration of your relationship with us, such as the period in which you are a customer or have an active inquiry.
• Legal Obligations: Certain data may be retained for a minimum period to comply with legal obligations. For example, we may retain financial transaction data for a minimum of six years to comply with tax regulations.
• Marketing and Feedback: If you have opted in to receive marketing communications, we      may retain your data for as long as you remain subscribed or until you withdraw your consent.
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6. Your Rights

You have certain rights regarding your personal information, including:

• The right to access the information we hold about you
• The right to request correction of any inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to withdraw consent for processing your personal information at any time (when applicable)

To exercise these rights, please contact us using the information below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

8. Contact Us

If you have any questions about this Privacy Policy or our practices regarding your personal information, please contact us at:

Capital Window Tinting

· Full legal and trading name: Capital Window Tinting Ltd

· Email Address: Enquiries@capitalwindowtinting.co.uk

· Postal & Trading Address: TBC

· Contact Number: 07563810252

You have right statutory right to make a complaint at any time to the Information Corporation Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk), of which we are members of. In the first instance, however, we would appreciate the opportunity to deal with any concerns you may have before you approach the ICO so please contact us on the above information provided (see Contact Us).

Thank you for choosing Capital Window Tinting! Your privacy is important to us.